Two weeks ago, I wrote about how I thought that USPS had lost a wheel that was on its way to me from Philadelphia. Well, now it's official. They've lost it. Fair enough, mistakes happen. Human error and all that. But what really p-----s me off, is the fact that they need 17 days to look for it. Yes, you read correctly, seventeen DAYS. "– You mean 17 HOURS?" I retorted with a chuckle. But no.
I just can't see what they are going to do for 17 whole days. Are they going to hire an investigator to manually rummage through all the airports/harbors/warehouses used by USPS? No I don't think so either.
I'm the part owner of a small business here in Sweden and we ship stuff from Finland using Schenker, and they pretty much suck as well, but USPS's customer service takes the cake.
Thursday, 26 February 2009
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